Employees highlighted problems with mobile ordering on Starbucks' app, requests for excessive drink modifications, and the complexities of creating exotic, TikTok-inspired beverages. However, while some sources of customer frustration – like enforced mask-wearing, shuttered dining rooms, and product shortages – weren't unique to Starbucks, others were. Abusive customers are thought to be helping fuel labor shortages. Workers have found themselves at the sharp end of violent incidents after asking customers to wear masks, maintain social distancing, and comply with other COVID-19 policies. Service and hospitality workers across the country have had to deal with more rude customers since the coronavirus struck. Starbucks is one of the largest employers of service workers in the US but its front-of-house staff certainly aren't the only ones to have clashed with customers in the pandemic. There have been clashes over COVID-19 policies like mask mandates as well as complicated drink orders and product shortages, current and former Starbucks workers in the US and Canada told Insider. One barista even said customers seemed to have "forgotten humanity." Starbucks customers got ruder and more abusive during the pandemic, current and former employees say.
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